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AI receptionist for pharmacies
Calls, texts and messages answered from your own services and products, with the rules pharmacies need, and bookings made the way your business works.
Customers also find pharmacies by searching “chemist”, “drugstore”.
What customers ask
The questions pharmacies get all day.
- “Do you have this in stock?”
- “Do you deliver?”
- “Can I return something?”
- “How far ahead should I book?”
- “Do you take walk-ins?”
- “How long does it take?”
- “Where are you, and is there parking?”
- “What payment methods do you take?”
How it answers
From your own services
Prices, durations and what's included come from what you've entered or what it read from your website. If something isn't there, it says it will check rather than guess.
With your policies
The Knowledge page suggests the policies pharmacies usually need (returns and refunds, delivery and collection, orders and stock, cancellation, late arrivals, deposits, no-shows) and the AI answers from what you write.
Asking what you'd ask
It finds out what they're looking for, delivery or collection, their name, which service they want, so you have what you need before you pick up the conversation.
What it won't do
- Never give advice about medicines, doses or side effects. Ask them to speak to the pharmacist.
- No price or time that isn't yours.
- No booking it didn't make.
- No made-up numbers, emails or links.
What it hands straight to you
For pharmacies, any mention of these goes to you with an alert:
- pain
- bleeding
- emergency
- allergic reaction
- insurance
It also hands over requests for a person, complaints, refunds, and any words you add.
How booking works
Products, Appointments
For pharmacies, RingPost answers questions about what you sell, stock, delivery and collection from your own product list, and books appointments from your real availability and the service's own duration.
A conversation
How it goes for pharmacies.
CustomerDo you have this in stock?
Answers from the business's own services and returns and refunds policy; if the answer isn't there, it says it will check
RingPostHappy to help with that. So I can get you booked in, could I take what they're looking for, delivery or collection, their name and which service they want?
Customerit's urgent: pain
"pain" is always handed to the owner
RingPostThanks for telling me. I've passed this to the team as a priority and they'll be in touch with you shortly.