Health
AI receptionist for opticians and eye clinics
Calls, texts and messages answered from your own services and frames and lenses, with the rules opticians and eye clinics need, and bookings made the way your business works.
Customers also find opticians and eye clinics by searching “optician”, “optometrist”, “glasses”, “eye test”.
What customers ask
The questions opticians and eye clinics get all day.
- “How far ahead should I book?”
- “Do you take walk-ins?”
- “How long does it take?”
- “Do you have this in stock?”
- “Do you deliver?”
- “Can I return something?”
- “Where are you, and is there parking?”
- “What payment methods do you take?”
How it answers
From your own services
Prices, durations and what's included come from what you've entered or what it read from your website. If something isn't there, it says it will check rather than guess.
With your policies
The Knowledge page suggests the policies opticians and eye clinics usually need (cancellation, late arrivals, deposits, no-shows, returns and refunds, delivery and collection, orders and stock) and the AI answers from what you write.
Asking what you'd ask
It finds out their name, which service they want, what they're looking for, delivery or collection, so you have what you need before you pick up the conversation.
What it won't do
- Never give medical or clinical advice, and never suggest what a symptom might mean. Offer an appointment instead.
- Direct anything that sounds like a medical emergency to emergency services immediately.
- No price or time that isn't yours.
What it hands straight to you
For opticians and eye clinics, any mention of these goes to you with an alert:
- pain
- bleeding
- emergency
- allergic reaction
- insurance
It also hands over requests for a person, complaints, refunds, and any words you add.
How booking works
Appointments, Products
For opticians and eye clinics, RingPost books appointments from your real availability and the service's own duration, and answers questions about what you sell, stock, delivery and collection from your own product list.
A conversation
How it goes for opticians and eye clinics.
CustomerHow far ahead should I book?
Answers from the business's own services and cancellation policy; if the answer isn't there, it says it will check
RingPostHappy to help with that. So I can get you booked in, could I take their name, which service they want, what they're looking for and delivery or collection?
Customerit's urgent: pain
"pain" is always handed to the owner
RingPostThanks for telling me. I've passed this to the team as a priority and they'll be in touch with you shortly.